Quality Document Control Associate

The Quality Document Control Associate is responsible for assisting in ensuring compliance with current standards and regulations in all applicable processes and in documentation thereof, assisting with customer feedback data entry, investigations, and reporting to regulatory bodies, if applicable. You’ll have to know the Quality Management System and the software platform that hosts it, prepare controlled documents for routing and publication, assist with Corrective and Preventive Action documentation, maintain the approved supplier list including evaluation, qualification and performance monitoring of suppliers. You will also have the chance to interface with auditors both internal and external, including hosting regulatory audits at the Company headquarters in Chicago. In addition, you will fulfill a data entry and monitoring role for all incoming customer and distributor product orders in the US and OUS (Outside the US) marketplace – timely and accurate order fulfillment will be expected. In this customer-facing role, you will also be expected to greet customers warmly and professionally to ascertain the reason for their communication via email or phone, and to assist them with order placement, refunds, exchanges, complaint intake and/or refer them to the appropriate person at MSI.