Careers
Mesh Suture, Inc (MSi) is Hiring a
Quality Document Control Associate
We’re MSI, it’s Nice to Meet You…
MSI is a global, Chicago-based medical device company bringing to market the world’s first and only “mesh suture”, branded as
DURA
MESH. MSI is a family-run, privately owned company founded by Dr. Gregory Dumanian, the Chief of Plastic Surgery at Northwestern University’s Feinberg School of Medicine.
The Company had a banner year in 2024, shipping nearly 11,000 units across the world. Now, MSI is expanding its sales team to bring Duramesh to even more surgeons across the US. MSI provides a fast-paced, high-growth environment where your efforts will have a direct impact on patient care. Read on and contact us at
careers@meshsuture.com
to see if this opportunity is for you.
So, what’s the role?
The Quality Document Control Associate is responsible for assisting in ensuring compliance with current standards and regulations in all applicable processes and in documentation thereof, assisting with customer feedback data entry, investigations, and reporting to regulatory bodies, if applicable. You’ll have to know the Quality Management System and the software platform that hosts it, prepare controlled documents for routing and publication, assist with Corrective and Preventive Action documentation, maintain the approved supplier list including evaluation, qualification and performance monitoring of suppliers. You will also have the chance to interface with auditors both internal and external, including hosting regulatory audits at the Company headquarters in Chicago. In addition, you will fulfill a data entry and monitoring role for all incoming customer and distributor product orders in the US and OUS (Outside the US) marketplace – timely and accurate order fulfillment will be expected. In this customer-facing role, you will also be expected to greet customers warmly and professionally to ascertain the reason for their communication via email or phone, and to assist them with order placement, refunds, exchanges, complaint intake and/or refer them to the appropriate person at MSI.
About you…
MSI is looking for someone who has experience (at least 1-2 years) in Quality and Regulatory compliance either in the pharmaceutical or medical device industry. As you’ll be representing the Company, you would have to be mature, respectful, trustworthy, and dedicated to improving patient care. As you will work almost exclusively in a document control and compliance role, you would have to be exceptionally well organized and detail oriented. As you’ll be working in a virtual small start-up environment, you would need to be a self-starter and able to function in a fast-paced, ever-changing setting. The Quality Document Control Associate will be one of MSI’s few positions that straddles both compliance (e.g. document control and fluency in the electronic Quality Management System) and customer care (e.g. order fulfillment and customer feedback processing) and as a result, reports to management in two areas, QA/Reg and Operations. MSI views this as an opportunity for your professional growth.
Pay, Benefits, and Perks
MSI offers medical, dental and life insurance, as well as a retirement plan. We’re a virtual company and are comfortable with remote teammates, though there will be many in-person events throughout the year.